Customer Support - Comprehensive Services & Technical Assistance by QI ' E Group

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Product Quality Commitment: QI ' E Group is committed to providing high-quality grain and oil machinery that meets international standards and certifications. Our manufacturing process adheres to the ISO9001:2000 quality management system certification, which positions our products and operations at the leading edge of the industry. In cases of product issues arising from manufacturing defects, QI ' E Group will comply with relevant laws and regulations to offer customers complimentary repair or replacement services. 2. Protection of User Privacy: We place a high priority on the respect and safeguarding of personal information and privacy for all individuals. QI ' E Group abides by pertinent privacy protection laws and regulations and will not reveal users' personal information to third parties without consent, except when legally mandated or in cases involving established partnerships under privacy protection agreements. 3. Return and Exchange Procedures: QI ' E Group facilitates reasonable return and exchange services. If there are non-human damages or performance-related issues within the specified period, customers may initiate return or exchange requests as per the company's established procedures. These terms detail the processing procedures, conditions, and timelines to maintain a fair and efficient return and exchange system. 4. After-Sales Service Pledge: We are dedicated to delivering comprehensive after-sales services, encompassing installation assistance, operation training, and technical support, ensuring that customers can fully leverage our products and solutions. Customers can expect prompt and professional responses to any inquiries about products or services via our service hotline or online customer assistance. 5. Legal Compliance Commitment: QI ' E Group complies with all applicable laws and regulations of the countries where we operate, as well as those of the countries we engage with, and adheres to the prevailing trade standards in the global market. Our business practices reflect ethical standards and legal compliance to assure the legitimacy and fairness of our transactions. 6. Policy Updates and Revisions: QI ' E Group reserves the right to modify and update the terms of this policy at any time. Any changes will be communicated to users through our official website or other suitable channels. Continued utilization of our services implies user acceptance of the revised terms. 7. Dispute Resolution Process: In the event of disputes, QI ' E Group will initially seek to resolve the matter through negotiation. If a resolution is not achieved, the dispute will be submitted to the competent court within QI ' E Group’s jurisdiction for judicial resolution. We are committed to diligently safeguarding our customers' interests and ensuring a transparent dispute resolution process. The terms in this statement articulate the official stance of QI ' E Group, emphasizing professional integrity and accuracy in our operations while deterring any exaggerated or misleading information and rigorously protecting our customers' rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Conditions for Enterprise After-Sales Service: 1. Warranty Terms: 1. QI ' E Group guarantees a one-year quality assurance period on all products sold, commencing from the date of successful installation and commissioning. 2. Within this warranty period, in the event of equipment malfunction or damage due to inherent quality defects, QI ' E Group will provide repair or replacement services at no cost. 2. Technical Support: 1. We offer assistance for product installation and commissioning to ensure equipment is ready for operation. 2. Comprehensive training and technical consulting services are available to help customers understand the equipment's functions and maintenance. 3. Technical support can be accessed via phone, video, or email, ensuring prompt assistance for user inquiries and resolutions to technical issues. 3. Maintenance Services: 1. We pledge to respond to maintenance service requests within 24 hours on business days, with priority given to urgent situations. 2. For damages not caused by users, charges will only apply for the necessary replacement parts. 3. Regular inspection and maintenance services will be conducted to maximize the equipment's operational stability. 4. Spare Parts Accessibility: 1. We provide fast and effective spare parts supply services to ensure the uninterrupted and reliable operation of customer equipment. 2. Even for outdated or upgraded equipment, limited support and maintenance services for spare parts will remain available. 5. Response Time: 1. Upon receiving a user-reported issue, the QI ' E Group After-Sales Service Center will respond within 4 hours of notification. 2. Actual response times may vary based on situational and regional considerations, ensuring the quickest service delivery. 6. Additional Offerings: 1. Users may opt for a maintenance service contract to receive regular equipment inspections and specialized maintenance assistance. 2. We provide consultation and implementation services for equipment upgrades and transformations, helping users improve production efficiency. 7. Customer Feedback: 1. A mechanism for gathering user feedback will be established, regularly capturing insights and suggestions from users. 2. Feedback from users will be addressed swiftly to continually enhance customer satisfaction.

After-sales service

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Maintenance service

1. Prompt response and issue identification: At QI ' E Group, we prioritize immediate customer support, enabling swift detection of problems through phone or online communication to minimize operational downtime. 2. On-site repair solutions: Our expert maintenance crew is readily available to arrive at your location quickly based on client needs to carry out necessary repairs and maintenance tasks. 3. Remote assistance and monitoring services: We offer clients timely technical support by remotely overseeing equipment performance, effectively averting potential malfunctions. 4. Availability of spare parts: We keep a substantial stock of spare parts to ensure swift replacements, guaranteeing consistent and reliable equipment operation. 5. Customized maintenance schedules: We provide personalized maintenance plans tailored to equipment usage, which aids in extending the lifespan of your machinery and improving its efficiency. 6. Educational services: We regularly conduct training sessions on equipment management and upkeep to enhance the self-repair skills of customer teams, ultimately reducing long-term operational expenses. 7. Technological upgrades: We provide strategic software and hardware upgrade services aligned with the latest advancements, helping to maintain your equipment's competitive technological advantage. 8. Clear pricing structure: Our pricing model for maintenance services is transparent, devoid of hidden charges, ensuring fairness and clarity in service costs. 9. Commitment to quality: We rigorously follow ISO9001:2000 quality management standards, assuring reliability across all maintenance projects and services. 10. Innovative solutions: We consistently strive to advance maintenance technologies and methodologies to deliver enhanced problem-solving and equipment optimization strategies.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

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